Public Information Office offers guidance on how to prevent problems and repair relationships with teachers and staff. When your child has a problem at school, the first step is to make sure you have all the facts about the situation. Speak directly with your child’s teacher before going to the principal or superintendent. If you believe that the teacher is unwilling to resolve the issue or you don’t think the result was fair, make a suggestion that the two of you speak with a mediator (another teacher, the assistant principal or the principal).